Terms of service
1. About Us
These Terms and Conditions govern your use of the New Way International Ltd website and B2B platform and the purchase of products and services from us.
Throughout these Terms, “NWI”, “New Way International”, “we”, “us” and “our” refer to New Way International Ltd.
By accessing our website, registering for an account, using our B2B platform or placing an order with us, you agree to these Terms and Conditions together with any policies referred to within them.
If you do not agree with these Terms, you should not use our website or services.
2. Business Accounts
Our B2B platform is intended primarily for businesses and trade customers.
You may be required to register for an account before accessing certain products, pricing, stock information or services.
When registering, you agree to provide accurate, current and complete information about yourself and your business.
Account approval is at our discretion, and we reserve the right to decline, suspend or terminate an account where reasonably necessary.
You are responsible for keeping your login details secure and for all activity carried out through your account.
3. Products & Availability
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.
However, product images are for illustrative purposes and colours, packaging or appearance may vary slightly from those shown.
All products are subject to availability.
We reserve the right to:
- change product specifications or descriptions;
- withdraw or discontinue products;
- restrict quantities;
- correct errors or inaccuracies; and
- update stock availability without prior notice.
Displaying a product on our website does not guarantee its availability.
4. Pricing
Prices displayed on our website or B2B platform may change without notice.
Unless otherwise stated, prices are shown exclusive of VAT and may exclude delivery, customs duties, import charges or other applicable fees.
The applicable price will normally be the price confirmed when your order is accepted.
Account-specific pricing, promotions, volume discounts and individually negotiated prices may apply to certain customers.
Where an obvious pricing or administrative error occurs, we reserve the right to correct the error before accepting or fulfilling the affected order.
5. Orders
Submitting an order constitutes an offer to purchase products from New Way International.
Receipt of an order does not automatically constitute acceptance.
An order becomes binding when we confirm acceptance of the order or otherwise begin fulfilling it, subject to any agreed account or contractual terms.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- products are unavailable;
- pricing or product information contains an obvious error;
- payment or credit authorisation cannot be obtained;
- account requirements have not been satisfied; or
- we reasonably suspect fraud, misuse or unlawful activity.
Where appropriate, we will contact you using the details provided with your order.
6. Payment
Payment must be made using an accepted payment method or according to any credit terms separately agreed with New Way International.
You are responsible for ensuring that all payment and billing information supplied to us is accurate and that you are authorised to use the selected payment method.
Where credit facilities have been agreed, payment must be made according to the applicable credit terms.
We reserve the right to suspend further deliveries or account access where payments become overdue, subject to applicable law and any separately agreed contractual terms.
7. Shipping & Delivery
Delivery dates and times provided by us are estimates unless expressly agreed otherwise in writing.
We will make reasonable efforts to dispatch and deliver orders within the stated timeframe.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, transport disruption and other external events.
Delivery charges, destinations and available shipping services may vary depending on the order and customer location.
Any specific arrangements relating to title, risk, international shipping or Incoterms should be confirmed in the applicable quotation, order confirmation or separate sales agreement.
8. Inspection, Returns & Claims
Customers should inspect products promptly following delivery.
Any shortages, incorrect products, visible damage or other delivery issues should be reported to New Way International as soon as reasonably possible and in accordance with any applicable returns or account terms.
Returns require authorisation from New Way International unless otherwise agreed.
Products must generally be returned in the condition and packaging required under the applicable returns procedure.
Certain products may not be eligible for return once opened, activated, configured, customised or otherwise used, except where required by law or expressly agreed by us.
Approved returns, replacements and credits will be handled according to our applicable Returns & Refund Policy.
9. Product Warranty
Products may be covered by manufacturer warranties, NWI warranties or other warranty arrangements depending on the particular product and transaction.
Warranty periods and conditions may therefore vary.
Any applicable warranty information will be provided with the product, quotation, invoice, order documentation or relevant product listing.
Warranty coverage does not normally extend to damage resulting from misuse, accidental damage, unauthorised modification, improper installation or other circumstances excluded by the applicable warranty.
Nothing in these Terms excludes rights that cannot legally be excluded.
10. Refurbished & Used Products
Where products are described as refurbished, used, graded or pre-owned, their cosmetic condition may vary according to the applicable grading standard.
Such products may show signs of previous use.
Where a specific grade is stated, customers should review the relevant grading description before purchasing.
Battery condition, packaging and included accessories may vary where clearly disclosed in the applicable product description, quotation or sales documentation.
11. Buy-Back & Trade-In Services
Where New Way International provides device buy-back, trade-in, recycling, refurbishment or lifecycle services, additional service-specific terms may apply.
Any initial valuation may be subject to inspection of the device.
The final valuation may differ where the device's model, specification, functionality or physical condition differs from the information originally supplied.
Where applicable, customers are responsible for backing up and removing personal data and disabling device security features before sending devices to us, unless a managed data-erasure service has been separately agreed.
12. Intellectual Property
All website content, including text, graphics, images, videos, branding, logos, layouts and other materials, is owned by or licensed to New Way International or the respective rights holder and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, republish or commercially exploit our website content without prior written permission.
Third-party product names, trademarks and logos remain the property of their respective owners.
13. Website Use
You must use our website and B2B platform lawfully.
You must not:
- attempt to gain unauthorised access to our systems;
- interfere with website security or functionality;
- introduce malicious software or code;
- use the website for fraudulent or unlawful activity;
- collect information about other users without authority;
- impersonate another person or organisation; or
- infringe our rights or the rights of third parties.
We may restrict or terminate access where these requirements are breached.
14. Third-Party Services & Links
Our website may contain links to third-party websites, platforms, payment services, applications or other resources.
These third parties operate independently from New Way International.
Unless expressly stated otherwise, we are not responsible for third-party content, availability, security, products, services or privacy practices.
You should review the applicable third party's terms and policies before using their services.
15. Shopify
Our online store and certain associated services are powered by Shopify.
Shopify provides the technology that enables us to operate our online store, but purchases made through the NWI store are transactions between the customer and New Way International Ltd, unless expressly stated otherwise.
Certain information may be processed by Shopify in connection with providing the ecommerce platform. Further information is available through our Privacy Policy and Shopify's applicable privacy documentation.
This preserves the core Shopify relationship described in the original terms.
16. Privacy & Data Protection
We process personal information in accordance with our Privacy Policy and applicable data-protection legislation.
Information may be processed by service providers involved in operating our website, processing payments, fulfilling orders, delivering products and providing associated services.
Please refer to our Privacy Policy for further information about how personal information is collected, used, stored and shared.
17. Errors & Website Information
We make reasonable efforts to keep our website accurate and up to date.
However, information may occasionally contain errors, inaccuracies or omissions relating to matters such as:
- product descriptions;
- specifications;
- prices;
- promotions;
- availability;
- shipping charges; or
- delivery times.
We reserve the right to correct such information and update the website where necessary.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law and any separately agreed contractual terms, New Way International will not be liable for indirect or consequential losses arising from the use of our website, services or products.
For business customers, this may include loss of profit, revenue, business, anticipated savings, goodwill or business opportunity where legally permitted.
Any limitations applicable to a particular commercial arrangement may also be specified in the relevant quotation, contract or account terms.
19. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where caused by circumstances outside our reasonable control.
Such circumstances may include transport disruption, natural disasters, industrial disputes, governmental actions, supply-chain disruption, telecommunications failures, cyber incidents, customs delays or other events beyond our reasonable control.
We will take reasonable steps to minimise the impact where practicable.
20. Suspension & Termination
We may suspend or terminate access to our website, B2B platform or customer account where reasonably necessary, including where these Terms have been materially breached, fraudulent activity is suspected or amounts remain overdue.
Termination does not affect rights or obligations that arose before termination.
Provisions intended by their nature to continue after termination will remain effective.
21. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes to our services, business practices, legal requirements or website functionality.
The latest version will be published on this page together with the relevant update date.
Where required by law, we will provide appropriate notice of material changes.
22. Governing Law
These Terms and Conditions and any dispute or claim arising from them shall be governed by the laws of England and Wales, unless another governing law has been expressly agreed in writing for a particular transaction.
The courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights or separately agreed dispute-resolution provisions.
23. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
Failure by New Way International to exercise a right under these Terms does not constitute a waiver of that right.
These Terms should be read together with any applicable quotation, order confirmation, account terms, service agreement and policies referenced on our website.
Where separately negotiated written terms apply to a particular transaction, those terms may take precedence to the extent expressly stated.